At www.tbdress.store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return policy. Please review the following guidelines to ensure a smooth and hassle-free return process.
Returns and Exchanges
You may return or exchange your purchase within 7 days of the delivery date. All items must be in their original condition, with tags attached and unworn. We reserve the right to refuse any returns that do not meet these requirements.
To initiate a return or exchange, please contact our customer service team at email@example.com. We will provide you with a return label and instructions on how to complete the return.
Once we receive your returned item, we will inspect it to ensure that it meets our return policy requirements. If your return is approved, we will issue a refund to the original payment method within 7-10 business days.
Please note that shipping and handling fees are non-refundable. You will be responsible for the return shipping cost, unless the item you received is damaged, defective, or incorrect.
If you received a damaged, defective, or incorrect item, please contact us within 3 business days of receiving your order. We will provide you with a return label and instructions on how to return the item. Once we receive the item, we will issue a full refund or exchange, including shipping and handling fees.
Custom orders are final sale and cannot be returned or exchanged. A custom order is defined as any item that is made to order, altered, or personalized for you. Please review your order carefully before placing it to ensure that all details are correct.
If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund. If your order has already been shipped, you may still return it following our return policy guidelines.
If you have any questions or concerns about our Return Policy, please contact us at the following email address: firstname.lastname@example.org. We are committed to providing excellent customer service and will do our best to resolve any issues in a timely and professional manner.