FAQS

Welcome to the Frequently Asked Questions (FAQ) page. We have compiled a list of the most commonly asked questions and provided answers to help you navigate our website and make informed purchasing decisions. If you have any additional questions, please feel free to contact our customer service team at intreres@outlook.com.

How can I place an order on your website?

To place an order, simply browse our collection of wedding dresses and formal wear and add the items you wish to purchase to your cart. Once you have selected all the items you wish to purchase, proceed to the checkout page to complete your order. You will be prompted to enter your shipping and billing information, and you can choose your preferred payment method. Once your order is complete, you will receive a confirmation email with your order details.

Can I customize my dress or suit?

Yes, we offer custom sizing and customization services for many of our dresses and suits. You can provide your measurements and customize certain features, such as the neckline or sleeves, when placing your order. Please note that additional fees may apply for customization services.

What is your return policy?

We offer a flexible return policy. You may return or exchange your purchase within 7 days of the delivery date. All items must be in their original condition, with tags attached and unworn. Custom orders are final sale and cannot be returned or exchanged. Please review our Return Policy page for more information.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express. We also accept PayPal and other secure online payment methods. Your payment information is encrypted and securely processed by our payment gateway.

How long does it take to receive my order?

Most orders are processed and shipped within 7-15 business days. Shipping times vary depending on your location and the shipping method you choose at checkout. Please refer to our Shipping Policy page for more information on shipping times and methods.

What if I need to cancel or change my order?

If you need to cancel or change your order, please contact our customer service team as soon as possible. If your order has not yet been shipped, we can make changes or cancel your order and issue a full refund. If your order has already been shipped, you may still return it following our Return Policy guidelines.

What if my item is damaged or defective?

If you receive a damaged or defective item, please contact our customer service team within 3 business days of receiving your order. We will provide you with a return label and instructions on how to return the item. Once we receive the item, we will issue a full refund or exchange, including shipping and handling fees.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Please note that additional shipping fees and customs duties may apply for international orders. Please refer to our Shipping Policy page for more information on international shipping.

How can I track my order?

Once your order has been shipped, you will receive a tracking number and a link to track your package.

How can I contact customer service?

You can contact our customer service team at intreres@outlook.com. We are committed to providing excellent customer service and will do our best to resolve any issues in a timely and professional manner.